FAQ

In-stock orders normally ship 1-3 days after the order is placed via USPS or UPS and take 2-5 business days for US delivery once shipped.

Shipping Rates Calculator is available on the checkout page before any payment information is needed.  To view shipping rates, just add desired items to the cart and enter your Country, State, and Zip/Postal Code. 

Orders ship from Los Angeles, California.

All International orders are shipped via the United States Postal Service.

International orders generally take 5 - 14 business days to arrive after being shipped but can take up to 3-4 weeks in some extreme cases. If your tracking number has not been updated in a few days, don't worry; this usually means that your package has been processed through a sort facility (i.e., Los Angeles, CA) and is currently in transit. Countries use different shipping methods, so tracking numbers do not always transfer overseas. It is possible that the package has already been transported internationally, and the tracking number won't update until it has been delivered.

Import duties, taxes, and charges are not included in the item price or shipping charges. These charges are the buyer's responsibility. Please check with your country's customs office to determine these additional costs before placing an order.  

If you are not completely satisfied with your purchase, you may return your merchandise within 90 days from the date of purchase as long as the items are unused, unwashed, and in new condition. 

Shipping and handling charges are non-refundable and will be deducted from the return amount.

To start a return, please contact us with your order number and brief reason for return. We will issue a RA# and provide a return shipping address once approved.